WHO IS RESPONSIBLE FOR HOW YOUR DATA IS PROCESSED?

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and with the other applicable legislation on the matter, you are informed that the personal data that you provide will be incorporated into the processing activities of Digital Observer Services S.L.U., S.L., with Spanish National ID B-86990405, and registered address at Edificio Udondo, Planta 3, Dpto. 2, 48950, Erandio (Bizkaia).

WITH WHAT PURPOSE AND LEGITIMACY DO WE PROCESS YOUR PERSONAL DATA?

– Contact
Your data is obtained for the purpose of managing and providing a response to your requests made via the contact area of our website. The legitimacy of said processing is based on the express consent you give when sending your request.
– Technical support
Your data is obtained for the purpose of managing and providing a response to the queries made to our experts. The legitimacy of said processing is based on the express consent you give when sending your request.
– Commercial communications
Digital Observer Services S.L.U. may occasionally send you commercial communications about its products and services. The legitimacy of these communications is based on express consent in the case of persons who are not customers of Digital Observer Services S.L.U., and legitimate interest in the case of persons who are customers of Digital Observer Services S.L.U.
– Potential customers
Digital Observer Services S.L.U. may process the data that identifies you and your professional contact details in order to maintain relations of any kind, and to inform you about Digital Observer Services S.L.U. products or services, at your request or with your permission. Said processing is legitimized by your express consent and by the legitimate interest that links the parties, under the provisions established in article 19 of the Personal Data Protection Act.
– Clients
Digital Observer Services S.L.U. processes its customers’ questions with the purpose of managing the contractual relationship that binds the parties. Said processing is legitimized by the performance of a contract, compliance with legal obligations and legitimate interest.
– Suppliers
Digital Observer Services S.L.U. processes its customers’ questions with the purpose of managing the contractual relationship that binds the parties. Said processing is legitimized by the performance of a contract, compliance with legal obligations and legitimate interest.
– Job candidates
If you have sent us your CV in order to be entered into our selection processes, Digital Observer Services S.L.U. will process your data with this sole purpose. The legitimacy of said processing is based on the express consent that the person gives when sending their application.
– Exercising rights and managing privacy
Digital Observer Services S.L.U. may process your data in order to manage your requests to exercise your rights on matters of data protection, or for any other necessary purpose to comply with data protection regulations. The legitimacy of said processing is based on compliance with a legal obligation.

WHO WILL WE SHARE YOUR PERSONAL DATA WITH?

Digital Observer Services S.L.U. will only share your personal data with third parties, bodies and public institutions from national, regional and local administrations, including jurisdictional bodies, with which it is legally required to do so. In the case of customers and suppliers, the data may be shared with banks in order to manage collections and payments resulting from our contractual relationship.
In turn, Digital Observer Services S.L.U. has external suppliers, such as IT hosting services, consultancy firms, administrative agencies and similar, which will process your data following documented Digital Observer Services S.L.U. instructions and with the sole purpose for which the data was obtained. Accordingly, Digital Observer Services S.L.U. has entered into the pertinent data processing agreements.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA FOR?

Depending on the purpose for which your data is processed, the length of time during which we keep your data may vary.
– Contact, potential customers and technical support
If you contact Digital Observer Services S.L.U. to request information, your data will be held for a period of two years from the time of the last communication made by the user, with the period renewing after each user interaction or contact.
– Commercial communications
If you are not a customer of Digital Observer Services S.L.U., your data will be processed for this purpose until you withdraw your consent or object to receiving communications from Digital Observer Services S.L.U.. If you are a customer, your data will continue to be held in order to manage our contractual relationship, but you will not receive any commercial communications once you have objected to being sent them.
– Customers and suppliers
The personal data of our customers and suppliers will be held for the duration of the contractual relationship, and afterwards until any legal requirements to do so have come to an end.
– Job candidates
Data contained on CVs and any other data provided in order to form part of our staff selection processes will be held for a period of two years after the selection process has come to an end. If Digital Observer Services S.L.U. feels that your CV may be of interest for future selection processes, it will ask the candidate for an update of said CV.
– Exercising rights and managing privacy
If you have exercised your right on matters of data protection or if need to process your data in compliance with legal obligations established by data protection regulations, your data will be held until the period required for any possible legal action has come to an end.

WHAT SECURITY MEASURES WILL WE APPLY TO YOUR DATA?

Digital Observer Services S.L.U. has taken all appropriate technical and organizational measures to guarantee a level of security appropriate to the risk, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons.

HOW CAN YOU EXERCISE YOURS RIGHTS REGARDING YOUR PERSONAL DATA?

If you wish to withdraw your consent, and in order to exercise your rights of access, rectification, opposition, cancellation, limitation, portability and right not to be the subject of automated decisions, including profiling, you may send your written request to Carretera de Fuencarral, Arbea Campus Empresarial, Edificio 5, Planta baja, 28108, Alcobendas (Madrid) or email info@Digital Observer Services S.L.U..es.
Said request must include the person’s name and surname(s), a copy of the person’s national identity document, passport or other valid identity document, and as appropriate, that of their representative, as well as proof of said representation, address for service and the specific purpose of the request. If you feel that your rights have not been addressed in accordance with the legislation in force, you can file a complaint with the Spanish Data Protection Agency..

MANDATORY OR OPTIONAL NATURE OF THE DATA REQUESTED

The mandatory data that the user must enter on each form is identified as such with the label “(required)”. Refusal to provide said information will prevent any further communication with the user, and as appropriate will make it impossible to provide said user with the information and/or technical assistance requested.

USER COMMITMENTS

The user agrees to inform Digital Observer Services S.L.U. of any modification to the information provided. To report said modification, users should email info@digitalobserver.org.
Furthermore, users with access to the restricted customers’ area agree to keep their keys and identification codes a secret, and to inform Digital Observer Services S.L.U. as soon as possible of any loss, removal or unauthorized access. Until such facts are reported, Digital Observer Services S.L.U. will be exempt from any liability that may arise from the misuse of any such user names or passwords by unauthorized third parties.